The team at Vincent John appreciates you as a customer. We value your relationship with our company and we know how important that is. We strive to hold the best customer service and provide the best quality product we have to offer. This contract is intended to provide you with guarantees and offer the highest level of protections, to honor how much we value you. We recommend that you read this agreement very carefully before agreeing to Terms and Conditions.

The terms of this Agreement both you, the Buyer (as defined herein) and Vincent John, the Company (as defined herein), have the basis for an ongoing and hopeful relationship. Together, we are the Parties to this Agreement. If there is any reason to think that either Party cannot abide by the terms of the following Agreement, we wish you well and dearly apologize to lose you.

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Introduction

Buyer agrees to the Terms and Conditions outlined in this agreement (”Agreement”) with respect to the goods, services and information provided by and through your purchase of any Vincent John item. This Agreement constitutes the entire and only agreement between the Company and the Buyer and supersedes any and all prior or contemporaneous agreements representations, warranties and understandings with respect to the goods, services and information provided by the Company.

Buyer agrees to review this Agreement prior to the Initial Consultation and prior to purchasing anything. Purchase of a good or service shall be deemed acceptance of this Agreement and an understanding of the terms set forth herein.

Payment Policy

Credit Card Processing & Security Conditions

• Your Credit Card transactions are processed to the highest security standards set by the Payment Card Industry Data Security Standard (PCI DSS) Requirements.
• To protect against credit card fraud, we may contact you to verify your order's information (name and/or shipping/billing address). If the information cannot be verified, even if originally approved and authorized, we reserve the right to delay and/or cancel your order.
• As additional security for you, we do not see nor have access to your complete credit card information when you place your order online, but instead are given an authorization number through our Merchants.

Credit Cards Accepted: Visa, MasterCard, Discover, American Express

Credit card charges will appear on your statement as either: Vincent John

Billing & Shipping Information

For added credit card security, an order cannot be processed if the cardholders name and billing address does not match exactly to what is on file with the credit card issuing bank or if we cannot verify this credit card information supplied. Additionally, if the "Bill To" and "Ship To" addresses are different, both addresses must be on file with the credit card issuing bank and also must be U.S. addresses. If your "Bill To" and "Ship To" addresses are different you may want to inform your credit card issuing bank first before placing your order with us.

My credit card shows charges but the transaction was cancelled or not finally completed?

Authorized pending charges may show up on your credit statement. If we void or cancel the authorization or if we put through a charge and then void it, your credit card bank may still show the authorized or pending amount on your credit card statement. This amount will typically, within 2 - 10 business days, drop off according to your credit card bank's policy. Please understand, the length of time a voided or cancelled charge remains on your credit card account is something we have no control over, but again is the policy of your credit card issuing bank.

Payment Option 2: PayPal

We accept Paypal. Simply choose PayPal at the time of checkout and follow the prompts to complete you order.

Payment Option 3: CashApp

We accept CashApp. Available on Apple and Android devices, download and pay. Please contact customer service to inform about payment.

Payment Option 4: ApplePay

We accept ApplePay. Available for all Apple users on their Apple devices. Pay directly to 832-273-16914. Please contact customer service to inform about payment.

Payment: Buyer represents and warrants that (i) the credit card information supplied is true, complete and correct and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay any charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes and fees and (iv) Buyer will not cancel any credit cards on file with Vincent John during the pendency of this Agreement. Buyer shall be responsible for all charges incurred through the use of credit card authorization to the Company.

Buyer shall not reverse any fees from the credit card; but, in the event of any disagreement, will apply the Notice/Choice of Law/Forum section of this Agreement.

Any such reversal of payment shall be deemed a breach of this Agreement and shall be immediately actionable.

Product Warranty

At Vincent John, our goal is to provide our customers with the highest quality products and customer satisfaction is paramount and our number one priority. All of the items created at Vincent John are crafted by hand, inspected multiple times before dispatch to ensure the highest quality and craftsmanship and therefore a pleasant shopping experience.

Our professional Customer Support Team is at your service any time.

Vincent John guarantees the workmanship and craftsmanship of each final product, if for any reason that there is an issue with your product, please contact us.

Severability

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties; and the remaining portions shall remain unaltered and in full force and effect. To the extent that anything in this Agreement is in conflict with any information provided on the company’s website, this Agreement shall take precedence. Failure of Vincent John to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor a waiver of the right to enforce such provision. By placing an order for a product with Vincent John, you are agreeing to the terms of this Agreement with full clarity and understanding.