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Return Eligibility

  • Returns are accepted within the specified No Fee Return Period from the invoice date. Please check the Product Return Timelines below.
  • Items must be in their original, unused condition and include all original packaging, such as boxes, bags, and envelopes.
  • Customized, personalized, and non-returnable items are excluded.

Return Processing

  • Once your return is processed, we will offer an exchange, replacement, or credit via the original payment method.
  • Items returned due to manufacturing defects will be exchanged.

Return Shipping Instructions

  • Insurance for the full value of the items is required, as we are not responsible for lost or damaged returns.
  • Use plain or unmarked packaging to protect your privacy.
  • For high-value items, double boxing is recommended. Seal both boxes with clear or fiber tape for added security.
  • Do not leave your return in a drop box. Schedule a pickup or drop off at the carrier’s facility and obtain a receipt with the tracking number.

Non-Returnable Items

  • Hazardous materials and COD shipments.
  • Items that do not comply with our return guidelines or show signs of abuse.

Return Address

  • For U.S. Returns: Schenectady, NY, United States, New York

Product Return Timelines

  • Vincent John Diamonds with Reports and Notable Gems: 10 Days
  • All Other Products (including Made to Order items): 30 Days
  • Deals or Discounted Items: Nonrefundable.
  • Returns made outside these timelines may incur a 15% restocking fee.

Additional Fees

  • Additional fees may apply for not adhering to return guidelines or sending unaccepted items.

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