Return Eligibility

• Returns are accepted within the specified No Fee Return Period from the invoice date. Please check the Product Return Timelines below.
• Items must be in their original, unused condition and include all original packaging, such as boxes, bags, and envelopes.
• Customized, personalized, and non-returnable items are excluded.

Return Processing

• Once your return is processed, we will offer an exchange, replacement, or credit via the original payment method.
• Items returned due to manufacturing defects will be exchanged.

Return Shipping Instructions

• Insurance for the full value of the items is required, as we are not responsible for lost or damaged returns.
• Use plain or unmarked packaging to protect your privacy.
• For high-value items, double boxing is recommended. Seal both boxes with clear or fiber tape for added security.
• Do not leave your return in a drop box. Schedule a pickup or drop off at the carrier’s facility and obtain a receipt with the tracking number.

Non-Returnable Items

• Hazardous materials and COD shipments.
• Items that do not comply with our return guidelines or show signs of abuse.

Return Address

• For U.S. Returns: Schenectady, NY, United States, New York

Product Return Timelines

• Vincent John Diamonds with Reports and Notable Gems: 10 Days
• All Other Products (including Made to Order items): 30 Days
• Deals or Discounted Items: Nonrefundable.
• Returns made outside these timelines may incur a 15% restocking fee.

Additional Fees

• Additional fees may apply for not adhering to return guidelines or sending unaccepted items.

Contact Us

• - For questions or concerns about returns, please contact us at brandon@vincentjohnjewelers.com